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IMPORTANT INFORMATION ABOUT NEW PROCEDURES DURING THE COVID-19 OUTBREAK
Hello friends. We are condensing our hours of operation for the next few weeks to 9-4 Monday-Friday, and 9-12 on Saturday.
Dr. Graham will be seeing appointments Monday 10-1, 2-4, Tuesday 10-1, Wednesday 10-1, Saturday 9-12.
Dr. Rankin will be seeing appointments Thursday 10-1, 2-4.
Dr. Collins will be seeing appointments Friday 10-1, 2-4.
Doctor hours are subject to change at any time.
We will be adding a telemedicine option in the next few weeks. We will be sending out emails to our clients when we go live with this service.
We will be closed as usual between 1 & 2. Doctors will be available for sick appointments, rabies, leptospirosis, puppy and kitten vaccine visits. Thank you for your cooperation and understanding.
Update 3/22/20:As you know, Governor Murphy signed an executive order closing businesses that are not essential. Veterinary hospitals are considered essential medical providers, so we are allowed to be open.
The AVMA and NJVMA are requiring the we limit appointments to sick patients, puppy and kitten vaccines, rabies and leptospirosis boosters (because they are zoonotic diseases- can be transmitted to humans), and we should cease performing routine surgeries at this time, both to limit contact, and to conserve medical resources (gloves, masks).
If you have a pet that is due for their Free Vaccine for Life annual examination, we will gladly honor the program if we need to postpone the exam.
If you have a current wellness examination scheduled, we will be calling you to reschedule.
We will also be reducing our hours- please call ahead to make sure we are open before driving to the office.
Please call if you have any concerns, and know that we are working to keep your pets, yourself, and our staff safe.
We at Nottingham Animal Hospital recognize that your pets are an important part of your family, and you want to keep your family safe and healthy. A key part of the veterinary oath is to protect and promote public health. We take that oath very seriously and given current events, we believe we have an obligation to do our part to slow the spread of the coronavirus. In an effort to continue to provide care for our patients and protect our employees and clients, we are working within the CDC’s guidelines to keep our clinic and staff free of COVID-19.
We have taken extra measures to implement an even more rigorous than usual cleaning schedule and additional cleaning procedures that include disinfecting all door handles, the front counter, the credit card machine, and other frequently touched surfaces in the clinic. We will continue very frequent hand washing and encourage you to do the same. Per CDC and Health Department recommendations we will also not be shaking hands or hugging anyone to prevent viral transmission.
We are asking our staff to not come to work if they or someone in their family is coughing, has a fever, or is sick in any way. We are dedicated to our work, so this is a difficult but necessary precaution. Please be patient and understanding as we navigate this fluid situation.
The broader impact of the virus on our society is still developing. If the disease continues to spread rapidly (and we will not know that until broader testing occurs) it will likely impact every aspect of business (manufacturing, warehousing, distribution). We recommend that clients consider their situation and plan for the potential of shortages including medications, supplies, and food. Please take into account the shelf life of the product(s), check expiration dates and plan accordingly.
Our new guidelines effective immediately :
1. Please call ahead for all medication or food refills in an effort to make sure we have items in stock.
When you arrive at Nottingham Animal Hospital, call the office (609-587-0222) and a staff member will bring your medications and food to your car and collect payment by credit card over the phone.
2. Our front door will be locked to maintain social distancing. Call our office (609-587-0222) when you arrive.
3. If you have traveled to a level 2 or 3 region within 14 days, have a fever, cough or other respiratory symptoms please reschedule your appointment, or ask another family member or friend to bring your pet to the hospital. We want to continue to provide excellent care for your precious pets, and in order to do so, we need to stay healthy. We work very closely with each other and your pets. Illnesses can spread easily in this environment. Pets can be contaminated with virus particles and serve as a fomite (essentially a contaminated surface) in the spread.
4. In order to provide social distancing for our clients, we are requiring that all clients wait in their car with their pets. Call 609-587-0222 when you arrive, and a team member will take the history over the phone, and will take your pet into the hospital for treatment. We are not allowing clients into our hospital at this time.
5. The doctor will call you to discuss with the recommended treatment and procedures.
6. We will only be accepting credit card payments over the phone at this time.
7. We will not be scheduling wellness examinations for the next 10 days.
8. We will allow same day cancellations with no penalties until the threat of COVID-19 has resolved.
9. Please be patient while we schedule appointments, during our check in/out procedures, and while waiting in your car. Taking the necessary precautions between clients and patients will require more time. We will be adjusting our scheduling accordingly.
10. If you have any questions about your visit or your pet, we are always available to answer your questions. We appreciate your understanding and cooperation. It is because we care so much about our entire NAH family that we are taking this so seriously and making no exceptions.
11. Additional procedures may be added and modified in the coming days/weeks.
12. The role that animals play in the spread of this virus is still unknown. To date, there is no evidence that cats and dogs can contract COVID-19 and then infect humans. Pets can, however, serve as a source of the infection because they can be contaminated with the virus particles on their fur. For reliable and up-to-date information, please read:
Updated information from the University of Illinois College of Veterinary Medicine
On August 1, 1989 I opened the door to Nottingham Animal Hospital for the first time.
I had a staff of 1 technician, 1 assistant, and a groomer. I saw 3 appointments that first day, examining the pets on a card table since my equipment delivery had been delayed.
Fast forward to 30 years later. I am proud and humbled to still see some of the same clients from that first year. Nottingham Animal Hospital, my staff, and I have changed in the past 3 decades, hopefully for the better, because of the trust and confidence you have placed in myself and our staff over these years.
I have been so lucky to have the BEST clients, BEST staff, and BEST patients, and I am so grateful to all of you.